I cannot sign in

Press Forgot password on the sign-in page. You get an email with a link that works once.

If the email does not arrive:

• Look in the spam filter. It comes from our own domain, but filters are nervous about links.
• Check that you are typing the same address the account was created with.
• If you have a shared mailbox filter, it may have been caught there.

If you have two-factor enabled, you will need your code afterwards. If you have lost access to both the email and your two-factor app, write to us — we will help, but we have to be able to confirm who you are.

If none of that works

If you still cannot get in, write to us from the email address the account was created with. We can see whether the invitation has expired, whether the account is suspended, or whether two-factor is in the way — those are the three usual causes.

If you were invited by a colleague and never got in, she can send the invitation again under Settings → Team.