Outbound calls and campaigns

What a campaign is

A campaign is a list of numbers the assistant calls with a specific purpose: a reminder, a follow-up, an invitation.

You will find it under Campaigns.

How to do it

1. Create a campaign and give it a purpose.
2. Add the numbers.
3. Choose what the assistant should say and achieve.
4. Start the campaign.

⚠️ Read this before you call out

Unsolicited sales calls to consumers are prohibited in Denmark without prior consent. That applies when an assistant is doing the calling too.

What you can safely use campaigns for:

• Reminders to customers who already have an appointment
• Follow-up on an ongoing case
• Invitations where the customer has asked to be contacted

Check the Robinson list and your own basis for consent before you load a list. The responsibility sits with you as the sender, not with us.

Call at sensible times

Stick to normal working hours. An automated call at 8 in the evening makes a poor impression — even when the content is relevant.