Can it answer only when we do not?

Yes. It is done with call forwarding at your telecoms provider, and there are three common forms:

• On no answer — it takes over after a number of rings
• On busy — it takes over when you are on the phone
• Outside opening hours — it takes everything outside your hours

The three can be combined. That is how most people start: the assistant catches what would otherwise have been lost, without changing anything for the calls you reach yourself.

How forwarding is switched on depends on your provider. If you cannot find it, write to us with the provider's name.

Where to set it

Assistants → select the assistant → Its line. There you choose when it answers: always, only outside opening hours, or only when you do not reach it yourselves.

The last one requires your telecoms provider to forward to the number after a number of rings. We cannot set that up for you — it is part of your own subscription.