Can we have several assistants?

Yes. How many depends on the plan: Basis gives one, and Plus and Skala give unlimited.

Several assistants make sense when they have to do something different:

• one for opening hours and one for evenings and weekends
• one per department or per number
• one for urgent enquiries with its own transfer rules

If they are going to do the same thing, it is not more assistants you need — it is one that can do more.

If you move back down to a smaller plan, your existing assistants stay. You just cannot create more.

Where to create another

Assistants → New assistant. If the button is locked you are on Basis, which gives one — see what the plans include.

If the new one should only answer at certain times, set that under Its line, not in the instruction.