Teach the assistant something new

What knowledge is

The assistant knows your services, opening hours and calendar. Everything else — where you are, whether there is parking, whether you take new customers — is something you have to tell it.

You do that under Settings → Knowledge — the assistant's knowledge base.

How to add it

1. Go to Settings → Knowledge.
2. Click Add knowledge.
3. Write the question the way a customer would ask it.
4. Write the answer the way you would say it on the phone.

Write the way you speak. "We are on the first floor and there is a lift" works better than "Location: 1st floor (elevator access available)".

The assistant never guesses

If the answer is not in your knowledge, the assistant says it does not know — and offers to take a message or transfer the call. It never makes anything up.

That is why knowledge is the best place to spend ten minutes: every item you add is a call that no longer needs a human.

Worth writing down

• Where you are, and how to find the entrance
• Parking and public transport
• Whether you accept new customers
• What to bring
• Cancellation rules and prices you are often asked about
• What you do not offer — so the assistant can say so clearly