The assistant answers something incorrectly

Start with the specific call rather than with the instruction. Under Calls you can read the transcript and see what was actually said.

Then it is usually one of three causes:

• It was missing a piece of information. The price, the opening hour or the name was not in its knowledge. Add it under Knowledge.
• It misheard. A name or a technical term was misunderstood. Add the word under Pronunciation.
• The instruction was ambiguous. Two rules saying different things about the same subject. Fix one of them.

Fix one thing at a time, and listen to a new call afterwards. If you change three things at once, you will not know which one worked.

Where to fix it

Assistants → select the assistant → Instructions. Write the correct answer as a rule, not as a correction — "a dental cleaning costs 650 kroner" works, "remember to say the right price" does not.

If the mistake was in one particular call, use the flag on that call. Then we can see exactly what was said, and why.