The customer directory

What the directory is

Under Customers everything you know about each person is collected: phone number, previous calls, appointments and the details the assistant has captured.

The assistant recognises a number that has called before and uses what it knows — it does not have to ask for the name again.

What you can use it for

• See the whole history before you call back
• Correct a name or a number that was misheard
• Find out how many times someone has tried to reach you

Correct what is wrong

If the assistant misheard a name, correct it in the directory. The assistant uses the corrected version next time — including when it says the name out loud.