Statistics: what the numbers mean

Where to find the numbers

Under Statistics you can see the development over time.

The numbers that matter

Number of calls — how many the assistant handled. Compare with how many you took yourself before.

Bookings — how many turned into an appointment in the calendar. That is the direct value.

Transfers — how often the assistant gave up and fetched you. If the number falls over time, your knowledge is working.

Minutes — your usage against the plan. See the article on exceeding your plan if you are approaching the limit.

What to look for

A rising number of transfers is the clearest signal that something is missing under Settings → Knowledge. Look at the unanswered questions when the number moves the wrong way.

And remember that a call outside opening hours that turned into a booking is an appointment you would not have had at all.