What happens when there is no free time?

The assistant can only offer times that are actually free. If there are none, it does one of three things:

• offers the next free time, even if it is further out
• takes a message, if nothing fits
• puts the customer on a waiting list, if you have enabled it

The waiting list is the most valuable one. When somebody cancels, the assistant calls the people on the list — and a cancelled appointment is sold again instead of standing empty.

Where to enable the waiting list

Settings → Services decides what can be booked, and the waiting list is under Calendar. If it is enabled, the assistant asks by itself whether the customer wants to be added.

See who is in the queue under Calendar → Waiting list on the right-hand side.